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Review of Haven Body Arts Piercing & Tattoo

Haven Body Arts Piercing & Tattoo:

Haven Body Arts Piercing & Tattoo is a popular and well-regarded body piercing and tattoo shop located in Northampton, Massachusetts. The shop offers a range of services, including ear and body piercing, tattooing, and gold dealing. The shop is open from Thursday to Saturday, from 11:00 am to 8:00 pm, and is closed on Mondays, Tuesdays, Wednesdays, and Sundays.

The shop is located on the second floor of a building on Main Street, and the staff is friendly, knowledgeable, and professional. Customers have praised the shop's cleanliness, safety protocols, and attention to detail. The shop also has a good selection of high-quality jewelry and piercing equipment, and the staff is happy to help customers choose the right products for their needs.

Customers have also praised the shop's piercers, particularly Penelope and Josh, for their skill, professionalism, and ability to put customers at ease. Customers have described their experiences as "calming," "comfortable," and "fast." The shop also offers aftercare advice and products to help customers care for their new piercings or tattoos.

While most customers have had positive experiences at Haven Body Arts Piercing & Tattoo, a few have reported negative experiences with the front desk staff, particularly with regard to communication and pricing. However, these negative reviews are in the minority, and most customers have had positive experiences with the shop.

Overall, Haven Body Arts Piercing & Tattoo is a well-regarded and professional body piercing and tattoo shop that offers high-quality services and products. Customers looking for a safe and comfortable place to get a new piercing or tattoo should consider visiting Haven Body Arts Piercing & Tattoo.

Amenities

    Haven Body Arts Piercing & Tattoo Reviews - 100

    4.6
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    Emma B

    Emma B

    ๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
    Poor customer service Miscommunication

    This review is very long overdue but I just remembered my experience and thought I should share it. In February of this year I booked an appointment over the phone for a septum piercing. On the phone, the person booking my appointment was supposedly new at the time, but also failed to inform me of the covid-vaccine card mandate, which is extremely specific to the piercing I wanted to receive. Not only did I not have a vaccine card on hand, I did not even know that this was going to be an issue as again, the person on the phone did not inform me. It was not in the contract I signed, nor was it pinned ANYWHERE on their website or social media at the time of the appointment setting. I was only informed once I drove over an hour to get there, in the main lobby, where they told me I could โ€œget the vaccine/card and then reschedule my appointment with themโ€. I understand the vaccine mandate and donโ€™t have an issue with that, but what really upset me was that they refused to refund my $35 deposit. I sent multiple emails to the โ€œownerโ€ about this situation and I donโ€™t believe I ever received any emails from them offering a refund on my deposit, or even an apology for the confusion. I was very disappointed that day, and wished I couldโ€™ve left with that piercing and a great review.

    Jessica Goodfield

    Jessica Goodfield

    ๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
    Great Service Knowledgeable Staff Wide Jewelry Selection

    I have been getting my piercings here for as long as they have been open. I just got pierced by Jay for the first time. He was amazing. Honest, extremely informative, walked through each piercing ( I got 6 this time) and did a great job. He downsized on a stone because he thought the others too big for where I wanted them. Will definitely continue to go here. It's worth the 70 minute drive, one way. I recommend to everyone. They also have a huge selection of jewelry and anyone working behind the counter are wicked nice, patient and informative. Thanks you so much

    Han Nolan

    Han Nolan

    ๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
    Friendly Staff Great Service Professional Staff Recommended

    I cannot write enough food things about this place. The staff has always been so warm and friendly, and they always make you feel so at home. I received a vertical labret from Penelope today, and I let her know ahead of time that I get woozy from piercings. After the procedure, I nearly fell over, but she spent her time taking care of me until I came back to normal. She supplied ice packs and juice and even dabbed sweat off of me when I couldn't. She's incredibly kind, helpful, and patient. I always suggest this place. Thank y'all for your hospitality.

    Rebecca Benson

    Rebecca Benson

    ๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
    Professional Clean Great Service

    Josh made my daughter really comfortable during her piercing. She got a little dizzy after and he gave her a juice.I was so pleased with how quick,clean and professional he was. We will definitely use Haven for anymore piercings. โค

    Victoria Gonzalez

    Victoria Gonzalez

    ๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
    Great Service Clean Shop Trusted Piercer Confusing Pricing Poor Signage

    I made an online appointment to pierce my nostril and other shops in the area weren't doing any piercings under the mask, but then I found Haven...BEYOND happy it was this shop I was led to! Even though I read everything on their website, I hadn't realized that the down payment for the appointment and piece of jewelery were 2 separate prices. The piercer/shop owner Penelope was a beautiful person who understood her customers and helped make me feel calm and that I could trust her completely. The other staff in store were all super nice and didn't make me feel awkward and Penelope made me feel extremely special. Haven is super clean and beautiful, and I know I found my go to spot for my future piercings and tattoos!!! I would just suggest a bigger name sign and an address update on Google maps because it led me to another tattoo shop and it's front door is hidden discreetly on Main street. I had to ask a few locals, kind enough to guide me.

    Rebecca Schliemann

    I have never been so pleased with a piercing or tattoo experience! Nicole was incredibly helpful and kind and cool and helped me pick out the perfect earrings! Haven worked with my budget and made me feel extremely special. Jay made me feel incredibly comfortable when piercing my ear and putting in the new earrings- he made sure I knew how to take care of the piercing properly AND to top it off - I'm positively obsessed with the jewelry and placement and cant stop showing it off. I'd recommend Haven to everyone I know, and I will be going back for all my future jewelry, piercing, and tattoo needs. Thanks guys for being awesome!

    Christina Chavez

    I initially went to Haven back in 2015 to get pierced by Penelope, she was friendly, witty and made the entire experience very comfortable. Earlier this year I was looking for a tattoo artist and discovered Erin, she has now done tattoos on my sternum and a side, I am already looking forward to reaching out to schedule another piece. Erin is personable, professional, funny and all around a kind person. She is an out of this world artist and I am so happy I trusted her with doing these large pieces on me (my mom who hates tattoos even loves them).

    This shop is unbelievably lucky to have Erin and her talent. She is dedicated to making her clients happy and making a pleasant experience. Erin has made me fall in love with the art on my body in places I never thought I would love! Thank you Haven and Erin, especially ๐Ÿ’“

    Chelsea Pacheco

    Iโ€™ve had almost all my piercings done by Penelope. I havenโ€™t been here in probably 5 years since moving to another state. However, for piercings, this is the only place I trust. Today I had a free day so I drove up here for a unique โ€œear heartโ€ daith piercing. Having never worked with Jay, I was a little nervous but all his reviews are great. I am delighted to add to those reviews. The shop is always clean, the greeter (Nicole?) was friendly and helpful, and Jay was lovely to work with. He is personable, professional, and clearly passionate about his work. Thank you, Haven, for once again satisfying this long-term customer. Happy New Year!!

    Cliff

    Haven came recommended to me by a friend that had gotten tattooed by Erin, she loved the experience, so I booked an appointment to get my tragus pierced by Josh. I was welcomed enthusiastically by the staff when I first arrived and I was given time to choose my jewelry while Josh cleaned and prepped. The staff answered all of my questions regarding jewelry and there was no pressure involved in the process. When it came time to get pierced, Josh went over the entire process beforehand, and during the procedure he was quick and gentle. Aftercare was explained well, and the pamphlet that I was given is also quite detailed.

    I loved the experience so much that in a little over a week I was back to get 3 more holes poked by Josh, my lobes at a 6g and a daith piercing! Looking forward to coming back for downsizing, and more piercings once my current ones heal!

    Bo Young Choi

    Had a great experience here this past weekend when I got my lobes pierced! I walked in two hours before closing and waited less than 30 min before I went in (I expected to be there longer).

    Beginning with the front desk staff to the piercer--everyone was top-quality professional and friendly. Thanks to the front desk staff who helped find me the options that matched my budget. Thank you Jay for a thorough explanation of the process, the piercing, the aftercare, AND patiently answering all of my questions.

    I absolutely love how it turned out and felt informed, calm, and confident the whole time. Will return! I wholeheartedly recommend this location for your piercing needs.

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