the Hole Look

I have had a very frustrating experience here. First, I called to ask about piercings, found that they start the list when they open at noon.
I went on a Saturday, list was filled, I was like alright that’s fine, guy told me that I could come in anytime next week for the septum piercing (which is what I’m trying to get). Mind you I live in eagle River.
Thought ok, come in on Tuesday, got up early made room with my job to go. Arrived and was told “we only have one lady that does septum’s and she’s only here Wednesday thru Saturday” so again, made a trip for nothing. Next day, Wednesday, came in early, first customer to arrive actually, now I’m told she’s not there and won’t be for the rest of the week. I’ve been told 3 different things, advertised terribly, and wasted gas to come out here. Mind you it’s my very first piercing I’ve been trying to get, so I’m very bummed about how they’ve reacted with me.

Employees were peronable and kind but If you're fully booked at 2 for walk-ins and you start walk-ins at 2 then they aren't walk-ins its scheduled ahead of time

Absolutely love this place, I've been getting tattooed by Painless James for years and I'm always amazed by his work. I've also had piercings by Taryl and Maddison who are both lovely! Anyone you see here is great at what they do and the place is always clean and organized. Highly recommend this shop to everyone I can🥰

Madison is top notch! She's got a great personality, loves what she does, and cares about the customers. I've had my ears and nose pierced there and always professional.

Great customer service. My sister and I had a great time. They made my sister's first body piercing experience phenomenal.

I have been coming here for a long time for all of my piercings. They only accept walk ins which is fine, 3 people were ahead of me. The 3rd person had a friend/family come in 15 minutes after I had checked in and yet she was able to be seen together with her friend/family.. there is a waitlist. It’s very unfortunate that they don’t value there clients time. Been here close to 2 hours. Loved my piercier Maddison (I think that’s her name) But maybe communication needs to be worked on with the two girls managing the front. Apparently a client was here for a tattoo and she was waiting in the lobby for quite awhile. The tattoo artist came out front thinking she left and said he had told the girls to let her know she can go on back. Once again, valuing clients time is important as we value the employees time there as well

Seems like a great place to get pierced….I wouldn’t know.

I called on Tuesday about a nose piercing & was told that there is one piercer that would do it but she only works Wednesday - Saturday from noon to 7pm. Seeing as Tuesday was my last day off, I confirmed that I would be able to come after I get off work at 6pm the next day; I was told that I could. I asked to make an appointment & was told they only do walk ins. Okay, cool.

So, it’s a little irritating when I am on my way at 6:30 and call to ask if the piercer is still there and I’m told by someone else that they’ve already went home. Apparently, they stop piercing at 6 - which is fine. When I ask why the person I spoke to before wouldn’t have told me this information, the man gets an attitude in his tone and tells me that the information is on the door and on the website. Which is irritating because I confirmed with the person I’d spoken to before that I would come after 6 - why would they not have told me that then. If staff won’t bother to give me correct information, why would I bother to spend my hard earned money there?

Maybe I’m being dramatic, but knowing that I’m from the lower 48 where shops stay open and pierce until 10-midnight, I tried to accommodate - by calling and getting the information beforehand. It’s irritating when you try to get the right information and accommodate and this is your experience.

A shame that I not be getting pierced here - I was excited to. I found another shop that allowed me to make an appointment and had nicer staff.

The atmosphere at the hole look was amazing! It was very clean and organized and I felt very comfortable when I went in there. Taryl was the one who did my piercing and she was beyond sweet! She made me feel super comfortable and genuinely connected with me. I will definitely be going back for any of my other piercings!

I got a tattoo from Shara. She was professional and exceptionally clean. I think she was more thorough with equipment sanitation than the hospital when I had knee surgery. She was fun to talk to and the tattoo turned out perfectly.

I had some concerns about piercings I had recieved out of state, and the lady that helped me was very informative and kind, and ensured that I had what I needed to keep the piercings healthy, as well as informing me about some of the tattoo artists who work here as well! Amazing service!