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Review of The Dungeon

The Dungeon: A One-Stop Shop for Body Piercing, Gifts, Tobacco, and Vaporisers

The Dungeon is a unique store located in Santa Rosa, California, that offers a wide range of products and services. It is a body piercing shop, gift shop, tobacco shop, and vaporiser shop all rolled into one. The store is open seven days a week, with extended hours on weekdays, making it convenient for customers to visit at their leisure.

The Dungeon has a team of professional and experienced piercers who provide a safe and hygienic environment for body piercing. They use high-quality jewellery and follow strict sterilisation procedures to ensure the safety of their clients. The store also offers a wide range of body jewellery, including nose rings, earrings, and belly button rings, to name a few.

Aside from body piercing, The Dungeon also offers a variety of unique gifts, including candles, incense, and crystals. The store has an extensive collection of tobacco products, including cigarettes, cigars, and rolling papers. Additionally, they have a wide range of vaporisers and e-liquids, making it a one-stop-shop for all your vaping needs.

While The Dungeon has received mixed reviews from customers, it is evident that the store has a loyal following. Some customers have praised the store's professional piercers, while others have commended the store's unique and diverse range of products. However, some customers have expressed dissatisfaction with the store's customer service and product quality.

If you're looking for a unique shopping experience, The Dungeon is worth a visit. Whether you're in the market for a new piercing, a gift for a loved one, or some tobacco or vaping products, The Dungeon has something for everyone.

From the business

"We are a professional body piercing shop with a smoke shop in our back section. We can offer most piercings, please call or message us if you're unsure if we can provide a certain piercing service."

Amenities

  • Wheelchair accessible entrance

The Dungeon Reviews - 89

4.3
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Anahi Eufracio

Anahi Eufracio

👍 👎 😐
Rude Service Unfriendly Staff Uncomfortable Experience Not Safe

Went in for a piercing service and arrived 15 minutes early to my appointment which was met with the piercer rudely telling me to be on time next time instead of asking me to wait. During the service they were also unfriendly for such a vulnerable moment. Overall, the whole experience was just uncomfortable, and not a safe space for getting your body modified. I would suggest to go to another piercing shop for a much better experience

Dezi Jones

Dezi Jones

👍 👎 😐
uneven placement poor customer service short nose stud

I’ve been getting my piercings by the dungeon since I was 13 so I had high expectations. Two weeks ago I went to get my nose pierced by marvel and the placement is in uneven from my other piercing from the other side of my nose. They went to mark it and I told them to move it but they seemed in a rush because there was people waiting, and they told me it would look good so I trusted them. When I got in the car I realized the piercing was uneven and was really close to my cheek. They also gave me their Instagram to message if I have any questions and I realized the nose stud was to short for my swelling so I messaged marvel a week ago and still hasn’t gotten back to me. Now i have to go to avenue tattoo so they can fix placement. The guy in the back was very helpful cause she charged me $97 instead of $67 and he fixed the issue. Trust your gut on the placement of the piercing don’t let the piercer convince you otherwise.

Christy Christensen

Christy Christensen

👍 👎 😐
Fun Unique Items Free Piercings Good Service

Fun and unique items here! At the time I was in the store they were offering free piercings done by their apprentice. I would definitely visit this store again and probably get a piercing too!

Ash Oso

Ash Oso

👍 👎 😐
Poor Quality Waste of Money Bad Customer Service

SMOKE SHOP:

I bought 2 Flums and 1 went out the next 3 days (I hardly hit it) and the other went out like a day and a half later (way to soon for 3000 hits) so I said ok I’ll try again…went back and bought 2 more and next thing you know the same thing happens again!!!!! 🙅🏽‍♀️🙅🏽‍♀️🙅🏽‍♀️👎🏽👎🏽👎🏽👎🏽👎🏽

Jennifer Collins

Jennifer Collins

👍 👎 😐
Professional Friendly Efficient Impressive

Brought my daughter (17) in for a second piercing. She forgot her ID so we had run home and back for it. Luckily we made it back before the 15 minute grace period was up! Marvel was awesome, friendly, informative and reassuring but efficient. I was impressed with the professional set-up, having had my own ears pierced at the fair as a kid and taking my daughters to Claire's, this place was top-notch. Marvel took her time in explaining and in the piercing. Will definitely go back.

Maddy Dunham

Maddy Dunham

👍 👎 😐
Professional service Helpful staff Painless process Great advice

I would give it more than 5 stars if possible. My fiancé had a rejecting eyebrow piercing that was pretty bad. He was a little freaked out about this (understandably) , and I knew a professional should be removing it, not me. I’ve had friends and family recommended this place to me so I thought I would give it a go. Unfortunately I did not get the wonderful woman’s name but she was super helpful, professional, clean, and understanding. It was a painless process for him and she was able to give us all some great advice. Thank you for helping us! <3

yazmine turner

yazmine turner

👍 👎 😐
Poor Customer Service Defective Product

i bought a vape in the smoke shop and it didn’t work when i told him he said he didn’t believe me even after i showed him the light won’t come on, his excuse was “no one has said this b4” i asked to talk to his manager he said he was on vacation. i talked to another person and she basically said the opposite of what he said and told me it happens a lot and she could call the manager but she don’t know what will happen i left because i was being lied to by one of them.

A Lee

A Lee

👍 👎 😐
Excellent Service Great with Kids Attention to Detail

Marvel pierced my daughter's ears for her 13th birthday yesterday and they were so kind, so patient. My daughter has a mole that had to be worked around and they found a way to make it all look perfect. I wouldn't go anywhere else for piercings for myself or my kids! Thank you! <3

Kelly Johnston

It has potential. I’m sure it was better before so many businesses crapped out the last couple years.

Niki Sixxx

Niki Sixxx

👍 👎 😐
Poor Customer Service Unwelcoming Atmosphere

Went in to get a piercing and buy some additional jewelry and clothes. No one greeted us or came to help us after hanging around for 5 minutes. Then a door dasher came in and was warmly welcomed. I guess they don’t want our money.

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